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Inside Job: Why Dealing with “Difficult” Colleagues Will Lead to Happier Customers
Inside Job:
Why Dealing with “Difficult” Colleagues Will Lead to Happier Customers
By
Ron Kaufman
Too often, organizations promise satisfaction to external customers and then allow internal politics...
DEMO Africa Day One: Innovation Stirring in Nairobi
DEMO Africa Day One: Innovation Stirring in Nairobi
By
aRose de Fremery
Greetings from Nairobi, where the first ever DEMO Africa Conference began yesterday. Day One of...
Go Ahead, Tweet It: Seven Ways to Take Advantage of the Social Power of...
Go Ahead, Tweet It:
Seven Ways to Take Advantage of the
Social Power of Your Satisfied (and Not-So-Satisfied) Customers
By
Ron Kaufman
Today, we tweet about the latest...