How to WOW Your Customers
by
Donna Mayo
What is one thing that can make or break a company? Customer service. People always remember how they were treated by a company, especially if it is a bad experience. One bad experience can significantly affect a business, but multiple bad experiences can destroy a business. People already have short tempers when calling customer service, a lot of it having to do with the waiting time or previous experiences. Some businesses have no clue where to start in fixing their customer service. That is where WOW24-7 comes in to help. WOW24-7 is an outsource customer service company. They are in the business to help business.
WOW24-7 offers six unique solutions for their customers to fit almost every need. Number one is they provide a 24/7 call center for your company. Being available 24/7 allows for your business to build long-term relationships with customers. Number two is start-up support. WOW24-7’s main priority is their customers. That is why they provide expert support at the expense of only what you need, nothing extra or out of the blue. Number three is WOW24-7 has inbound requests. They resolve issues for customers, from product information to technical questions.
Moving to number four, they offer business process outsourcing. WOW24-7 will professionally take care of the different routing for the crucial aspects of a business while not overcharging. The fifth solution is their SaaS support. WOW24-7 will provide round-the-clock service that changes potential clients into actual clients. Lastly, they also have eCommerce support for their clients, where they make sure to keep their clients satisfied.
After choosing a solution, it only takes four simple steps to get started. The first step is planning, where an analysis will try to assess your needs. WOW24-7 wants to make sure they give their customer just what they need and nothing they don’t. From there, on to the documentation step where WOW24-7 gets to know the business more in-depth. They gain more knowledge on the company from learning its frequently asked questions and the call scripts. They cover it all. After WOW24-7 collects all the information they need, it is time to move on to team training with providing experienced and devoted agents. They are devoted to ensuring your customer experience is top-notch, being why they provide such high-level training. After those three steps are conquered, the only thing left to do is go live. Going live can be a scary step, but WOW24-7 makes sure to be forward-thinking along the way.
On top of their six different solutions and four easy steps, there are other reasons why WOW24-7 is different. As mentioned previously, WOW24-7 only makes their customers pay for what they need, no extra fees. They provide flexible pricing models because every company is unique. Additional to the free management and onboarding that WOW24-7 offers to their clients. WOW24-7 is also available in any time zone for their customer. Whether a business is in Japan or Brazil, WOW24-7 will always be available. They want people to walk away after a call saying “WOW” instead of the usual “thanks.”
WOW24-7 is a valid option for any business looking for a reliable and pocket-friendly outsourcing customer service company.
